How To Order
Placing an Order
To place an order, go to a product page, select the desired quantity, and add it to your shopping cart by selecting the "Add to Cart" button. Before checking out, you will be prompted to create an account or to log in with your existing account. In your cart, you can apply any gift Vouchers.
During checkout, you will simply need to enter and confirm your delivery detail is correctly in place your order.
We try to ensure the products we carry are always in stock so we can ship
them to you fast. In the rare circumstance where a product is not in stock, we
will let you know on the product page when it will be available to ship.
Canceling or Changing an Order
Once you place an order, you can check its status by logging in and going to "My Account." You can cancel your order before we process the order to our warehouse. After we have processed the order, however, we unfortunately cannot cancel it.
In order to change an order after you have placed it, you must first cancel
your order, then place a new order.
Order Confirmations/Order Status
Immediately after your order is placed, you can access it by going to "My Account." The order status will be listed as "PENDING." You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no received payment. You can re-enter that order.
When we process your order and shipped, the order status changes to "SHIPPED."